Refund & Cancellation Policy

1. General Principles

At Data Spire Hub Co., Ltd., we maintain small cohort limits (maximum 10–12 students per session) to guarantee hands-on mentoring, individualized trade journal audits, and dedicated workstation space at our Chiang Mai studio. Because an enrolled seat prevents another student from registering, we operate under the clear and fair cancellation and refund provisions outlined below.

2. 4-Week Foundational Intensive Cohorts & Multi-Timeframe Practicums

• Full Refund (100%): Written cancellation requests received at least 14 calendar days prior to the official cohort start date will receive a 100% refund of tuition paid, minus standard third-party bank wire transfer processing fees.
• Partial Refund (50%): Written cancellation requests received between 13 and 7 calendar days prior to the start date are eligible for a 50% refund, or a 100% credit applied toward a future cohort within 6 months.
• Non-Refundable Window: Cancellations requested less than 7 calendar days before the start date, or after the cohort has officially commenced (Module 1 delivered), are strictly non-refundable.

3. Weekend Chart Lab & Review Clinics (Chiang Mai Studio)

• Cancellations 7+ Days Prior: Eligible for a full refund or free transfer to the next available weekend clinic.
• Cancellations Under 7 Days: Non-refundable due to reserved physical workstation allocation and catering commitments. However, tuition may be converted to a studio credit with a 1,500 THB administrative rebooking fee.
• No-Shows: Failure to attend without prior notice forfeits 100% of the workshop fee.

4. 1-on-1 Private Mentoring Engagements

• Before Initial Diagnostic Session: 100% refund if cancelled prior to the first 90-minute strategy session.
• After Program Commencement: If a student needs to discontinue mentorship during the 3-month retainer, any unutilized individual sessions will be refunded on a pro-rata basis, minus a 5,000 THB initial diagnostic and custom playbook preparation fee.

5. Non-Refundable Items

The following items are non-refundable under all circumstances:

• Physical spiral-bound handbooks, playbooks, and logbooks once shipped or collected in person.
• Completed 1-on-1 diagnostic sessions, completed journal audits, or attended workshop days.
• Bank wire transfer fees and currency exchange differentials incurred during international payments.

6. Rescheduling Policy

We understand that unexpected travel or professional obligations arise. Enrolled participants may request a one-time transfer to a subsequent cohort or workshop date at no additional fee, provided written notice is submitted at least 7 calendar days prior to the scheduled start date.

7. Academy-Initiated Cancellations

In the rare event that Data Spire Hub must cancel or postpone a workshop cohort due to severe weather, facility maintenance, instructor illness, or force majeure:

• Participants will be offered an immediate 100% full refund of all tuition paid, OR
• Guaranteed priority placement in the rescheduled cohort along with an additional complimentary 1-on-1 45-minute journal review session.

8. Refund Request Procedure and Timelines

To request a refund or cohort transfer, please follow these steps:

1. Send an email to info@dataspirehub.click with the subject line Refund Request - [Your Full Name] - [Program Name].
2. Include your original invoice number and your Thai or international bank account details for transfer processing.
3. Our administrative office in Chiang Mai will review your request and issue a formal confirmation within 2 business days.
4. Approved refunds are processed via the original payment method (PromptPay, direct bank transfer, or international wire) within 7 to 10 business days.

9. Contact for Billing Inquiries